FAQ

Welcome to the Moon Athletica FAQ page. Here, you'll find answers to common questions about our products, shipping, returns, and more. We're committed to making your shopping experience seamless and enjoyable. If you can't find what you're looking for, feel free to contact us directly.

How should I care for my product?

To keep your product looking its best, we recommend following these care instructions: Wash it inside out in cold water on a gentle cycle. Avoid using bleach or harsh detergents, and air dry whenever possible to preserve the quality of the print. If you must use a dryer, opt for a low heat setting. Proper care will help maintain the vibrancy and longevity of your item.

Are your products eco-friendly?

Yes, our commitment to sustainability is at the core of our production process. By producing only what is ordered, we significantly reduce waste. Additionally, our products are printed using eco-friendly inks, and we are constantly exploring new ways to improve our sustainability practices to ensure a minimal environmental impact.

Can I change or cancel my order after it's been placed?

Since our products are made on demand, we cannot cancel or modify orders once they are in production. Please double-check your order details before completing your purchase.

What is your return policy?

Kindly see our returns policy here

What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us within 15 days of receiving your order with photos and a description of the issue. We will resolve the problem promptly.

How long does it take to receive my order?

Our products are made to order. Production usually takes 2 business days, and shipping times vary based on your location and the selected shipping method. You can track your order with the tracking number provided once your order has shipped.

What should I do if I haven't received my order?

If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided. If there are any issues, contact our customer service team for assistance.

Is it safe to use my credit card on your website?

Absolutely. Our website uses secure encryption technology to protect your personal and payment information. Your data is safe with us.

Do you ship internationally, and are there any additional fees?

Yes, we ship internationally. Please note that customs fees, duties, and taxes may apply depending on your location. These are the responsibility of the customer.

I haven't received any emails after my purchase. What should I do?

If you haven't received any emails 2-4 days after your purchase, please check your spam folder. If nothing's there, reach out to us athello@moonathletica.com– there might be a bounce-back issue or an email typo during checkout.

If I want to collaborate with you, who do I contact?

Send us an email to hello@moonathletica.com

Can I request a custom design?

While we primarily produce our own designs, we love hearing from our customers! If you have a specific idea or customization request, feel free to reach out to us, and we'll see what we can do to bring your vision to life.